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       Upside Wireless Inc.


535 Thurlow Street, Suite 503
Vancouver BC, Canada, V6E 3L2
Fax: 16046280105
Telephone: 14168480699



FAQ +

You might have created an account with our service or an account was created for you by Millennium Systems International at the time you purchased Millennium. Here is how to find out what it is.
  1. Open Millennium
  2. Click Data->Business Information
  3. Click Preferences, then MillennmiumSMS
  4. Your username is in the ID field

If you lost your MSMS password and/or username here are the steps how you can log back in to your account

  1. Go to http://upside.ca , 2. Click on Forgot link, 3. Follow the instructions on the screen
    The system will send you your username and new password. Once you get this, go back to the web site and login to your account. Now you can go to Account->Edit and enter a new password. After this, you must re-enter the new password in your Millennium
  2. Here is how to change your MSMS password in Millennium. Open your Millennium software and go to Data -> Business Information menu
  3. Business Information screen opens. Once there, click on Preferences and then on Millennium.SMS tab


  4.  
  5. Click Save


Your Millennium software is capable of sending and receiving text messages through the service provided by Upside Wireless, a partner or Millennium Systems International and provider of US and international text messaging services through its service called MillenniumSMS.

Millennium can send text messages that contain appointment notifications, informational messages or promotions for your products or services.

Your Millennium can also receive messages from your customers' phones. These inbound messages can be replies to appointment reminders (confirmations) or responses to your marketing messages.

The image below explains how it all fits together.


To add text messaging capability to your Millennium software you need to have a messaging account with MillenniumSMS and to configure your Millennium to access this online service. This is done in three simple steps:

  1. Open a new on-line account with MillenniumSMS
  2. Configure your Millennium software for sending (see below)
  3. (optional) Configure your MillenniumSMS account to forward SMS replies to your Millennium (see below)

Your Millennium sends text messages by connecting to your MillenniumSMS account via the Internet. It uses your Username and Password to authenticate requests. Before your Millennium can send text messages of any kind you need to link it with your MillenniumSMS account. Here is how:

  1. Open your Millennium software and go to Data -> Business Information menu
  2. Business Information screen opens. Once there, click on Preferences and then on Millennium.SMS tab
  3. On the Millennium.SMS tab, click on the Format Message to enter the text of the message that will be sent to your customers when Millennium sends appointment reminders

     
  4. Click OK
  5. Select Upside Wireless and then enter your messaging account username and password


  6.  
  7. Click Save

You are now done - you can send text messages from your Millennium to your Customers


For in-depth explanation of the setup process of your Milllennium software, please download this comprehensive Setup document in PDF



Your customers may send replies to your confirmation alerts. When they do, your Millennium will automatically collect these messages and based on their content update Appointment Book screen. When someone replies with Y or Yes, the associated appointment record will change color to green.

SMS.Service is an application that runs on your Millennium machine. If you are not receiving responses from your customers, please call Millennium Systems International customer support and ask them to install or restart SMS.Service
Millennium creates text of outbound messages in two parts. Part one contains your business name, time and date of the appointment. This cannot be changed. The second part of the message you can change in your Millennium. Go to Data->Business Information, click Preferences, then MillenniumSMS. On the screen that follows, click Format Message and make changes as desired.
One message can be up to about 160 characters
Yes. These terms are synonymous
No. Receiving is free
Please use international format which starts with country code. An example of a US number is 14151234567
Please click here for the list of account types we offer, payment options and pricing. If you cannot find a plan that suits your needs please contact us and we will custom build one for you.
The service is offered on a month-to-month basis. You never enter into a long term contract. You can cancel at any time.
Telephone Customer Protection Act is a US federal legislation that prescribes how electronic promotional campaigns are conducted. If sending promotional messages of any kind it is VERY important that you full understand and comply with this law. Please see details on TCPA here.
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